I need a VAT invoice, how do I obtain this?
When you purchase a ticket you will automatically receive a confirmation via email that the payment has been successful. If you require a vat invoice please a request email to firstname.lastname@example.org ensuring you quote the Order Number shown on your payment confirmation.
How much VAT will I have to pay?
The VAT applied to purchases varies from customer to customer depending on your location and whether you have a valid VAT number. On the billing page when you select your country location this will automatically adjust the VAT charged on your purchase. When you enter your VAT number (if you have one) this will then also adjust the vat charged.
I forgot to enter my VAT number before purchasing, what do I do?
Unfortunately VAT numbers must be entered before the purchase is completed.
I have a discount code and I forgot to enter it before purchasing, what do I do?
Unfortunately, discount codes must be entered before the purchase is completed.
One of WCVD9s sponsors or exhibitors has gifted me a ticket but I have already purchased a ticket privately, can I have a refund?
Sure thing, email email@example.com, quoting your Order number stated on your payment confirmation and the provider of the gift ticket and we will refund you.